Airstream Five Rivet Standard
Airstream has developed measurable customer service and facility standards for its national network of dealers. Today only a small percentage of Airstream Dealers have met this high standard to become Five Rivet Approved.
The Five Rivet standard requires a dealership staff to be highly trained and certified in Sales, Parts, Service, and Customer Relations. Additionally, a Five Rivet Certified dealership can be counted on to continually deliver a level of customer satisfaction consistent with the nations best retailers, thus improving on all aspects of the Airstream shopping, purchasing, and servicing experience.
On a customer ranked scale of 1-5 with a five being the best possible experience, Five Rivet Dealerships consistently score a 4 or better. At Duval Airstream we are scoring a 4.66 in overall dealership satisfaction, currently one of the highest ranking scores of Airstream dealer satisfaction in the nation. This is a real tribute to Stephen Koche and his professional staff of Airstream enthusiasts.